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Online Complaint Service via the 1999 Hotline

To understand and meet the residents' needs for government services, the “1999 Citizen Hotline” and the supporting IT system were officially inaugurated on July 3, 2008.

To relieve part of the growing workload of the call center, the Department of Information Technology (DOIT) has launched the 1999 web-based hotline. This VoIP-enabled web hotline grants the residents swift access to municipal services they need either via the Internet or a PDA through wireless connection.

The 1999 Citizen Hotline has extended business hours for its sign language service for the hearing impaired to everyday (from 9:00 am to 6:00 pm) and holidays, effective on May 1, 2011. In addition, video cameras are available at 47 public service sites (e.g., District Offices, Household Registration Offices, Land Administration Offices, Public Health Centers, etc.) to help the hearing-impaired without Internet access or video conference equipment get connected with 1999 sign language interpreters.

 

1999 Citizen Hotline is free for callers using landlines, dialing from mobile phones with monthly plans, and calling via VoIP. Fee applies for callers from outside Taipei City and those using debit cards, pay phones, or any other form of service that does not generate a monthly bill. To be more explicit,  1999 Citizen Hotline is free only for local callers calling their respective local hotlines in the following municipalities: Taipei, Taichung, Kaohsiung, and Taoyuan. People calling from landlines located in other municipalities or those calling via cell phone without monthly plans will have to pay a fee, with rates varying from one area to the next.